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FAQ & Resources

Resources

Note: If you are in crisis and need immediate assistance, please call 911 or go to the nearest hospital for urgent care.

Crisis Helplines and Support Services:

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Suicide Crisis Helpline: live support by phone and text to people in every province and territory across Canada. 988 (available 24/7)

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Toronto Community Crisis Services: 211 (available 24/7)


Toronto Distress Line: 416-408-4357 (available 24/7)


Gerstein Crisis Centre: 416-929-5200 (TTY: 416-929-9647)


Kids Help Phone: 1-800-668-6868 (24/7 hotline for children and youth)


Trans Lifeline: 877-330-6366

 

LGBTQ+ Youthline: 1-800-268-9688


Connex Addiction / Mental Health / Gambling: 1-866-531-2600


Talk 4 Healing for Indigenous Women: 1-855-554-HEAL


Anishnawbe Health 24/7 Mental Health Crisis Management Service: 1-855-242-3310


Black Youth Helpline: 416-285-9944


Telehealth: 1-866-797-0000

Centre for Addiction and Mental Health (CAMH) Emergency Department:
Location: 250 College Street, Toronto, ON
CAMH offers emergency psychiatric services for individuals experiencing acute mental health crises.

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Toronto Community Crisis Service (TCCS)

Trauma-informed, community-based, and culturally-sensitive services to individuals in psychological distress. Individuals, Families, Friends can request wellness checks and mobile crisis team by calling 211


St. Michael's Hospital Emergency Department:
Location: 30 Bond Street, Toronto, ON
St. Michael's Hospital provides emergency psychiatric assessments and crisis intervention services.


Sunnybrook Health Sciences Centre Emergency Department:
Location: 2075 Bayview Avenue, Toronto, ON
Sunnybrook's emergency department includes services for psychiatric emergencies and crisis intervention.


Mount Sinai Hospital Emergency Department:
Location: 600 University Avenue, Toronto, ON
Mount Sinai Hospital offers psychiatric emergency services as part of its emergency department.


Toronto East General Hospital (Michael Garron Hospital) Emergency Department:
Location: 825 Coxwell Avenue, Toronto, ON
Michael Garron Hospital provides emergency psychiatric assessments and crisis interventions.


Gerstein Crisis Centre:
Location: 100 Charles Street East, Toronto, ON
Gerstein Crisis Centre offers 24/7 telephone crisis intervention and mobile crisis response services.


Distress Centres of Greater Toronto:
Location: Various locations
Distress Centres provide 24/7 telephone crisis support, suicide prevention, and intervention services.

Visit our blog for more helpful information.

  • How do I get started?
    To get started, you can email us at connect@drmauraferguson.com, submit a form, or book an intake call directly. This will initiate the process of arranging a phone intake and consultation, where you can discuss your needs and ask questions. We will then match you with a therapist and schedule your first session. You can book a call directly at: https://outlook.office365.com/book/admin1@drmauraferguson.com/
  • What happens next?
    After your complete the intake call or form, you will be matched with an appropriate clinician who will reach out to you to schedule a consult of first session. During your first session, you will have the opportunity to express in depth what is challenging you and also to also express your hopes, concerns and fears. This will give you a chance for both you and your therapists assess the overall fit. During your first 2-4 sessions, we will conduct a thorough evaluation, including your history, current challenges and level of functioning. For couples, this will take on elements of individual evaluation and the history of your current and past relationships. Couples are seen jointly including when exploring individual histories while in couples or relationship therapy.
  • How often will we meet and for how long?
    A therapeutic hour ranges from 45-50 minutes. In some cases, we meet with an individual or a couple for an hour and a half. We will meet for a weekly session, as consistently as possible, at a regularly scheduled time. We will give you advanced notice for planned absences and ask that you do the same. We have a cancellation policy of a minimum of 48 hours but request that planned absences be communicated as early as possible.
  • What are your fees? Are they covered by OHIP?
    Our services are not covered by OHIP. Associates who are Registered Psychotherapists and Qualifying Psychologists offer reduced rates relative to Dr. Maura Ferguson's full fee. Couples therapy sessions with Dr. Maura Ferguson are $275 CAD per hour, while couples sessions with associates range from $210 to $220 CAD per hour. Fees for Qualifying Psychologists range from $225 for individual therapy to $250 CAD per hour for couples therapy. These fees align with the Ontario Psychological Association's recommended fee schedule. Dr. Ferguson is licensed in Ontario and California. Fees may increase periodically with 2-3 months' notice. Extended Health Benefit Plans often cover psychological services, so check your coverage details. Fees not covered by benefit plans can be deducted as a medical expense on your income tax. We also offer a limited number of sliding scale spaces for those who cannot afford therapy at full fee. Fees for psychological assessments vary and we encourage you to discuss this on the intake call or consultation. Some guidelines are provided on our services page under assessments.
  • Do you offer in-person or virtual sessions?
    We offer both! We meet with people for in-person sessions in our office in downtown Toronto, located near St. George and Bloor Street. The nearest subway station is St. George, on subway lines 1 & 2. The building includes free parking. Our office is on the second floor of a building that does not have an elevator. If you have mobility issues and are interested in pursuing treatment, we can meet for sessions virtually or help arrange an appropriate referral. We also meet with people via an online platform called OWL, which is PHIPA-compliant and double-encrypted to protect your confidentiality. We meet with people throughout Ontario and in the state of California. Maura Ferguson retains her license to practice psychology in the state of California is able to work remotely with individuals and couples who are residents of California using the platform SimplePractice.
  • What should I do if someone I care about is in crisis?
    If you or someone close to you is in crisis, call 911 or go to your nearest emergency room immediately. For additional support, you can refer to the resources listed on our website.
  • How do you and your team approach therapy, and what can I expect from the process?
    We practice evidence based integrated psychotherapy, combining elements of psychoanalytic and relational approaches to address a wide range of emotional and relational issues. Our approach draws from established research on psychotherapy effectiveness and clinical outcomes. In therapy, you can expect a collaborative and exploratory process. We prioritize building a trusting therapeutic relationship where you feel heard, understood and respected. Our therapists work with you to explore unconscious patterns, past experiences, and relational dynamics that may contribute to your difficulties. Through insight-oriented exploration and relational engagement, we aim to foster self-awareness, insight, and emotional growth. We tailor treatment interventions to your unique needs, goals, and preferences, empowering you to make meaningful changes in your life.
  • What is the typical duration of therapy, and how much control do patients have over the process?
    Psychotherapy is voluntary, and you have the right to terminate treatment at any time. However, our approach to treatment emphasizes the awareness that abrupt endings to treatment can be counter therapeutic. We encourage you to discuss your feelings about the therapy directly with your therapists and to work towards a transition to ending a treatment that is productive and healthy. Therapy can help you work through your relationship with the act of saying goodbye, which may make you better able to form meaningful connections with others.
  • What will my first few therapy sessions be like?
    It is not uncommon to feel daunted before starting therapy. Your therapist will meet you in the waiting area and invite you into the office. They will introduce themselves, and the two of you have the chance to slow things down and talk about what is making you want to start therapy in general and at this specific moment in your life. Your therapist will explain more about how the therapy will work, what to expect, and what are things that keep therapy safe, including confidentiality. You may have specific questions or concerns about therapy, and this will be a really good time to ask them. Your therapist will prompt you with some questions about your life in the present and past and take a thorough history to get to know more about you and what may be contributing to your distress.
  • I’ve never been in therapy before. What should I know about starting individual therapy?
    Starting therapy can be a significant step towards improving your mental health. If your emotions feel overwhelming and interfere with your daily life, it might be a good time to seek help. Therapy provides a safe space to explore your feelings, understand underlying issues, and develop coping strategies. You can learn more about this process on our blog.
  • What should I know about couples therapy?
    Couples often hesitate to start therapy and usually begin the process when the problems in their relationship have already become deeply entrenched. Learn more on our blog.
  • How do I schedule an appointment?
    You can call, email, complete our contact form or directly book an intake call with our coordinator: https://outlook.office365.com/book/admin1@drmauraferguson.com/ We will reach out to schedule an intake phone call and match you with a therapist. Your therapist works with you to find regular session times that will work for you.
  • Do you offer a sliding scale for therapy?
    Yes, we offer a limited number of sliding scale spaces for patients who cannot afford therapy. This may involve a brief course of therapy. Our associates, who are experienced and highly recommended, provide high-quality care at reduced rates. Please contact us at connect@drmauraferguson.com for more information.
  • What is clinical supervision and consultation?
    Clinical supervision or consultation refers to a professional relationship in which a more experienced psychologist provides guidance, support, and oversight to a less experienced psychologist or mental health professional. The primary goals of clinical supervision or consultation are to enhance the quality of client care, promote professional development, and ensure adherence to ethical and best practice standards in the field of psychology.

FAQs

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